How can an online school make better use of what students tell us?
At Winc Academy, feedback was coming in from everywhere — Slack, emails, surveys, and live lessons. Each team collected insights in its own way, which made it hard to see the bigger picture or act quickly on what students really needed.
I was asked to design a clear and consistent way to collect and use feedback across the organization.
Approach
I started by talking with each department — education, support, marketing, and management — to understand what kind of feedback they relied on and why. We mapped out where data lived, what was missing, and which insights were most valuable for decision-making.
Together, we defined a shared set of goals and turned them into a standard feedback process:
- short, structured surveys at key moments of the student journey,
- clear ownership for who collects and reviews results,
- and a central dashboard that brings all insights together.
I created templates and dashboards in Looker Studio and Power BI, so teams could easily compare modules, spot trends, and identify where students struggled or thrived.
Outcome
The new system helped Winc move from scattered anecdotes to a single, reliable feedback flow.
- Teams now work with the same data and definitions.
- Feedback is easier to act on, because everyone can see what matters most.
- Management uses the dashboards to set priorities and measure progress over time.
What started as a “how do we keep track of everything?” question turned into a shared practice for continuous improvement — built around the voices of students themselves..
Course Feedback Dashboard
The dashboard is designed to highlight the worst and best feedback from a course and give a clear idea of which module needs attention.
